Product Guarantee

THINGS TO UNDERSTAND ABOUT SHIPPING LOVE BITES

All Love Bites must be handled and shipped with the utmost care.  Below is a general guideline as to how we accomplish this.  Packaging and methods may differ based on your proximity to our Oregon headquarters.

CHEESECAKES:  We treat shipping our cheesecakes just like we would treat shipping ice cream.  Cheesecakes will arrive in an insulated box with a block of dry ice, which in most cases will have completely dissipated by the time it reaches your doorstep.

Cheesecakes must be shipped via overnight or two-day air to zones 4+ days. States with in our 1-3day shipping range will be shipped ground. 

ALL OTHER DESSERT PRODUCTS:  Regardless of the length of their journey, our staff will make sure they have the appropriate amount of necessary coolant to get them to your home intact.

SHIPPING WINDOWS AND ORDER CUT OFF TIMES:

  • Because our products cannot sit on a truck or in a warehouse over the weekend, we only ship Monday through Wednesday.  We can also ship orders overnight on Thursdays.
  • Daily order cut off time is 12pm PST.  Orders placed after that time will be shipped out the following shipping day.
  • You must be present at the time of delivery, otherwise we've had parcel take the package back to distribution where it sits before they try to redelivery it to you. 

What if my order arrives damaged?

Love Bites by Carnie guarantee our desserts 100%. If they arrive damaged or compromised in any way, you will receive a full refund or order replacement free of charge.

What about returning or exchanging non-perishable items?

Maybe the size is wrong…maybe it’s not what you expected…maybe its broken..DOESN’T MATTER! We’ve got your back. Contact us at customerlove@lovebitesbycarnie.com and we will take care of you. We will either replace the item or refund your purchase in full.

Shipping

What are your shipping charges?

Shipping charges will be calculated on an order-by-order basis determined by your order size and zip code.

When will I receive my order?

LBBC ships via UPS or FedEx

Cheesecake orders received by 12:00 pm PST will ship out same day using 2nd day air or ground depending on your proximity to our headquarters. Orders placed after 12:00pm PST will ship out the following shipping day. Standard shipping for 2-day air shipments sent Monday-Wednesday will be delivered Wednesday-Friday. Overnight delivery rates are also available, contact us for details. You can also request a future ship date by noting your preferred date of arrival. You must be present at the time of delivery to avoid UPS and FedEx returning your perishable package back to their warehouse where it may sit several days before they attempt to re-deliver. 

Cake Bites, Crumb Cakes and Brownie orders received by 12:00pm PST will ship out same day via UPS or FedEx ground or second-day air depending on the weather, type of other goods ordered and your proximity to our headquarters. East Coast expect up to a 5 day ship time if shipped via ground.

 

Will I receive an order confirmation and tracking information?

After you place your order, you will receive an email confirmation. When your order is shipped, you will receive order-tracking information. You can use this information to track when your package is shipped and to inquire when it arrived.

Can you guarantee the delivery date?

While we want you to receive your desserts on your anticipated date, we cannot guarantee the arrival date as we ship through a 3rd party, UPS or FedEx. If you are planning a special event, we suggest ordering 1 week prior to your event to insure timely delivery. For maximum freshness, Love Bites by Carnie desserts are able to be stored in a sealed container for up to one month in your freezer.

Ordering Process and Privacy Policy

How secure is my personal information when ordering?

Shopify is dedicated to providing a secure shopping experience for your customers, to do this they will always keep their security systems up to date with best practice.

Shopify is certified Level 1 PCI DSS compliant. As a result, all Shopify online stores are automatically PCI compliant, which ensures your customers have peace of mind when shopping from your site and makes sure your business comes across as legitimate and safe.

What does Love Bites do with my information?

Love Bites takes your privacy very seriously. We do not sell or distribute any customer information to anyone. The information is used to better serve our customers.

What if I need to modify or cancel my order?

Once you complete your order and click “purchase” your order is final. If you need to cancel or modify your order, you will have 24 hours from the time you place the order to do so and we will do our best to accommodate your request. Love Bites by Carnie operates on Pacific Standard Time.

Contact Information

How can I contact Love Bites by Carnie about my order?

You can email us at customerlove@lovebitesbycarnie.com

Where is Love Bites by Carnie located?

Our flagship retail cafe, corporate headquarters and production facility is in Sherwood, Oregon about 15 miles southwest of Downtown Portland

What type of payment does Love Bites by Carnie accept?

For phone and online orders, we accept credit cards (Visa, MasterCard, Discover and American Express.) In store we accept cash, Visa, Mastercard and Discover

When will my credit card be charged?

Your credit card will be charged when you finalize your order at checkout.

Can I place my order through email?

Feel free to email us with any questions, but to ensure customer confidentiality, all orders have to be finalized online or over the phone with our Customer Love Team.

What is the Shipping Order minimum?

We have none!!!!

How can I pay for my E-Commerce order?

You can pay with a credit card online (Visa, Mastercard, Discover and debit cards).

How does Love Bites by Carnie ship?

In our custom packaging that is shrink wrapped. They leave our facility frozen. Cheesecakes should arrive almost completely frozen in dry ice and the rest of our products will remain cool with gel packs or via dry ice dependent upon the weather.

What should I do with my E-Commerce order once it arrives?

We know it's hard to wait but... Cheesecakes should go into the freezer and pulled out about 10 minutes before you want to serve them. The rest of the Love Bites treats can be frozen or refrigerated depending on when you wanted to serve them. Cake Bites, Crumb Cakes and Brownies should be served at room temperature! If your Cake Bites, Crumb Cakes and Brownies are served chilled they may seem dry. 

Where does Love Bites ship?

We ship nationwide in the continental United States (excluding Hawaii and Alaska).

Does Love Bites ship internationally?

Not at this time…but stay tuned! You never know….